Last updated: 13 September 2026
TryCleaning, a cleaning business in Brisbane, Queensland, makes the TryCleaning app, which has a client space, an applicant space, a staff space and a manager space, all opened with one login. You can delete your account whenever you like. This page explains how, what we delete, and the few records the law says we must keep.
Delete your account in the app
Job applicants
Applicant space
- Open the applicant space in the TryCleaning app, or go to trycleaning.com.au/apply.
- Open My details.
- Under Delete my account, enter your password and confirm.
Your account is deleted straight away.
Clients
Client space
- Open the client space in the TryCleaning app, or go to trycleaning.com.au/account.
- Open Settings.
- Under Delete account, enter your password and confirm.
If nothing is outstanding, your account is deleted straight away. If a clean is still booked or an invoice is unpaid, your request goes to our team, who sort those out with you and finish the deletion within 30 days.
Team members
Staff and manager spaces
Team accounts are closed by the office. Ask your manager, or email us from the address on your account, and we will close it within 30 days.
Can't log in? Ask us by email
Email customer_service@trycleaning.com.au from the email address on your account. Use the subject "Delete my account" and tell us which space you use. We may ask a question to confirm it is really you, then we delete the account within 30 days. You can also call 0481 263 575.
What we delete
- Applicant space: your login, profile, applications, resume, photo, messages, notification settings and sign-in history.
- Client space: your login, profile, address book, profile picture, messages, reviews and reward codes, reward points, saved card, notification settings, sign-in history, booking requests that never became a clean, and your Instant Quote history.
- Staff and manager spaces: your login and the personal details on your account that are not employment records.
What we keep, and for how long
- Invoices and payment records for cleans you had with us, and the job record behind each one (the date, service, address and price). Australian tax law requires us to keep these for 5 years. Your phone number, email and notes are removed from the job record.
- Employment records for team members, such as pay, timesheets and signed contracts, which the Fair Work Act requires us to keep for 7 years.
- Your email address on our do-not-contact list, only if you unsubscribed from our emails, so we never email you again.
We store these records securely, use them only for those legal reasons, and delete them when the period ends. There is more detail in our Privacy, Terms and Disclaimers.